Terms of Service

Origin Health Physical Therapy PLLC

These Terms of Service explain the conditions under which patients receive services from Origin Health Physical Therapy PLLC. By booking an appointment, receiving treatment, or using our website, you acknowledge that you have read, understood, and agreed to these terms.

1. Introduction and Acceptance of Terms

By scheduling an appointment, submitting information through our website, or receiving treatment at Origin Health Physical Therapy PLLC, you agree to be bound by these Terms of Service.

These terms form part of the agreement between you and the clinic and outline how services are provided, your responsibilities as a patient, and the policies that govern our practice.

If you do not agree with these terms, you should not use our services.

2. About Us

Origin Health Physical Therapy PLLC is a Professional Limited Liability Company providing private physical therapy services.

Business Details

Origin Health Physical Therapy PLLC
Company Number: 0805903530
Professional Limited Liability Company

3201 Dallas Pkwy Ste. 200
Frisco, Texas 75034
United States

Website: www.originhealthpt.com
Email: coltoliver@originhealthpt.com
Phone: (214) 449-0323

Our clinic provides personalized physical therapy services designed to help patients recover from injury, improve movement, and enhance overall physical function.

3. Our Services

Origin Health Physical Therapy PLLC provides professional physical therapy services including assessment, diagnosis, treatment planning, rehabilitation programs, manual therapy, therapeutic exercise, and movement-based care.

All treatment plans are tailored to each patient based on their individual condition, goals, and clinical findings.

While our practitioners strive to deliver the highest quality care, healthcare outcomes can vary between individuals. For this reason, we cannot guarantee specific results from treatment.

All services are provided by qualified practitioners who operate in accordance with professional and ethical standards required by their profession.

4. Booking and Appointments

Appointments may be scheduled through our online booking platform PtEverywhere, by phone, or through other direct communication with the clinic.

When you book an appointment:

You will receive confirmation of your appointment time.
You are responsible for arriving on time.
If you arrive late, your appointment may need to be shortened to accommodate other scheduled patients.

In some situations, the clinic may need to reschedule or cancel an appointment due to practitioner availability, illness, or other circumstances. If this occurs, we will make reasonable efforts to notify you as soon as possible and offer an alternative appointment time.

5. Cancellation and No-Show Policy

We understand that circumstances sometimes change. However, appointment times are reserved specifically for each patient.

Origin Health Physical Therapy PLLC requires at least 24 hours’ notice to cancel or reschedule an appointment.

If you cancel with less than 24 hours’ notice or fail to attend your appointment without notice, a $75 no-show or late cancellation fee may be charged.

This fee helps compensate the clinic for lost appointment time that could have been offered to another patient.

Cancellation or no-show fees may be charged to the payment method on file or requested prior to booking future appointments.

6. Fees and Payment

Payment for services is due at the time services are provided unless otherwise agreed in advance.

Origin Health Physical Therapy PLLC accepts payment via CardPointe, which securely processes credit and debit card transactions.

Patients are responsible for ensuring that payment information provided is accurate and valid.

If an invoice or payment remains unpaid, the clinic reserves the right to delay future appointments until payment is settled.

7. Consent to Treatment

Before receiving treatment, you will be asked to provide informed consent.

Informed consent means that:

The practitioner will explain the proposed treatment.
You will have the opportunity to ask questions.
You will be informed about potential benefits and risks of treatment.
You may be informed of alternative treatment options.

Treatment will only proceed after you have voluntarily agreed to proceed.

You may withdraw your consent at any time during treatment.

8. Patient Responsibilities

Patients play an important role in their healthcare. By receiving treatment at our clinic, you agree to:

Provide accurate and complete information about your health history.
Inform your practitioner about medications, medical conditions, or changes in your health.
Follow reasonable treatment recommendations and home exercise programs.
Inform the clinic promptly if you experience unexpected symptoms or concerns related to treatment.

Failure to provide accurate health information may affect the safety or effectiveness of treatment.

9. Minors and Under-18 Patients

Origin Health Physical Therapy PLLC treats patients under the age of 18.

Patients under 18 must be accompanied by a parent or legal guardian, who must provide consent for treatment.

The parent or guardian will be responsible for:

Providing relevant medical history
Giving informed consent for treatment
Accepting financial responsibility for services

The clinic may require documentation confirming guardianship where appropriate.

10. Limitation of Liability and Clinical Disclaimer

Physical therapy and rehabilitation treatments involve physical movement and manual techniques. As with any healthcare treatment, there are inherent risks, including but not limited to temporary soreness, discomfort, or aggravation of symptoms.

Your practitioner will discuss potential risks and benefits during the informed consent process.

While we aim to provide safe and effective care, Origin Health Physical Therapy PLLC cannot guarantee specific clinical outcomes.

To the extent permitted by Texas law, the clinic is not liable for indirect or consequential damages resulting from treatment or from reliance on information provided through our website.

Our services are not a substitute for emergency medical care. If you are experiencing a medical emergency, you should seek immediate assistance from emergency services or a licensed physician.

11. Professional Standards and Regulation

Physical therapy services provided by Origin Health Physical Therapy PLLC are governed by the Texas Board of Physical Therapy Examiners, which regulates the practice of physical therapy in the State of Texas.

Practitioners operate in accordance with the professional standards, ethical guidelines, and legal requirements set by the Board.

12. Complaints Procedure

Origin Health Physical Therapy PLLC is committed to providing high-quality care. If you are dissatisfied with any aspect of our services, we encourage you to raise your concern with the clinic directly.

Complaints may be submitted by contacting the clinic using the contact details provided below.

We will review your concern and aim to respond within a reasonable timeframe.

If your concern cannot be resolved internally, you may contact the Texas Board of Physical Therapy Examiners, which oversees professional conduct within the profession.

13. Intellectual Property

All content on our website, including text, graphics, logos, and educational materials, is the property of Origin Health Physical Therapy PLLC unless otherwise stated.

This content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

14. Website Use

Our website is intended to provide general information about our clinic and services.

Information provided on the website is for informational purposes only and should not be interpreted as medical advice.

The clinic may provide links to third-party websites for convenience. We are not responsible for the content, privacy practices, or reliability of third-party websites.

15. SMS Communications Terms

Description of SMS Communications

By providing your phone number to Origin Health Physical Therapy PLLC and opting in to receive text messages, you consent to receive SMS communications from our clinic.

SMS communications may include:

Appointment confirmations and reminders
Responses to inquiries or patient questions
Care-related updates regarding your treatment or appointments
Information related to clinic services

Message frequency may vary depending on your interactions with the clinic.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Origin Health Physical Therapy PLLC is not responsible for any charges incurred from receiving SMS messages.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

After you opt out, you will no longer receive SMS communications from the clinic unless you opt in again.

If you need assistance, you may reply HELP to any message or contact the clinic directly.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and may be impacted by network conditions.

Age Restriction (18+)

SMS communications and website services provided by Origin Health Physical Therapy PLLC are intended for individuals 18 years of age or older.

By opting in to receive SMS communications, you represent that you are at least 18 years old or have the permission of a parent or legal guardian.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in legal requirements or clinic policies.

Updated versions will be posted on our website with the revised date. Continued use of our services after updates are posted constitutes acceptance of the updated terms.

17. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Texas, United States.

Any disputes relating to these terms or services provided by Origin Health Physical Therapy PLLC will be subject to the jurisdiction of the courts within the State of Texas.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact: