Privacy Policy
Origin Health Physical Therapy PLLC is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you visit our website, book appointments, receive treatment, or otherwise interact with our clinic.
This policy applies to all visitors to our website, current and prospective patients, and anyone who communicates with our clinic.
1. Who We Are
Origin Health Physical Therapy PLLC is a private healthcare provider offering physical therapy services.
Clinic Legal Name: Origin Health Physical Therapy PLLC
Business Structure: Professional Limited Liability Company
Company Number: 0805903530
Address:
3201 Dallas Pkwy Ste. 200
Frisco, TX 75034
United States
Website:
www.originhealthpt.com
Email:
coltoliver@originhealthpt.com
Phone:
(214) 449-0323
We are responsible for determining how and why your personal information is processed and stored.
2. What Personal Data We Collect
In order to provide healthcare services, we may collect several types of personal information from you.
Identity Information
This may include:
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Full name
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Date of birth
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Gender
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Emergency contact information
Contact Information
This may include:
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Email address
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Phone number
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Home address
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Health and Clinical Information
Because we provide physical therapy services, we collect medical and health information necessary to evaluate and treat your condition.
This may include:
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Medical history
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Injury history
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Symptoms and diagnoses
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Treatment notes and progress reports
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Exercise programs and rehabilitation plans
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Referral information from other healthcare providers
Financial Information
We may collect information necessary to process payments, including:
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Billing information
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Payment transaction details
Payment card information is processed through our secure third-party payment processor and is not stored directly by the clinic.
Technical Information
When you visit our website, we may automatically collect certain technical information including:
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IP address
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Browser type
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Device type
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Pages visited
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Time spent on the website
Communication Information
We may also store communications you send to us including:
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Contact form messages
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Emails
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SMS communications
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Appointment requests or scheduling messages
3. How We Collect Your Data
We collect personal data through several methods.
Directly From You
Most personal information is collected directly from you when you:
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Book an appointment
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Complete intake or consent forms
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Receive treatment
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Contact us via phone, email, or website forms
Online Booking System
Appointments and patient intake information are collected and stored using our booking and patient management platform PtEverywhere.
Payment Processing
Payments are processed through CardPointe, which securely processes credit and debit card transactions.
Website Use
When you visit our website, certain technical information may be automatically collected through cookies and similar technologies.
Communications
We may collect information when you:
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Contact us through the website
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Email the clinic
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Send SMS messages
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Respond to appointment reminders
4. Why We Collect Your Data
We collect and process personal information for the following purposes.
Providing Clinical Care
Health information is required to:
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Assess injuries and conditions
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Develop treatment plans
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Monitor rehabilitation progress
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Maintain accurate clinical records
Appointment Management
We use personal information to:
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Schedule appointments
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Send appointment reminders
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Manage cancellations or rescheduling
Payment Processing
Financial information is used to:
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Process payments for services
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Maintain transaction records
Legal and Regulatory Compliance
Healthcare providers must maintain medical records and comply with federal and state healthcare regulations.
Marketing Communications
If you provide your email address or phone number and opt in, we may send:
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Clinic updates
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Health tips or educational content
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Promotional offers or announcements
You may opt out of marketing communications at any time.
Clinical communications such as appointment reminders are considered necessary service communications and are separate from marketing messages.
5. Who We Share Your Data With
We do not sell, rent, or trade patient information.
However, certain trusted service providers may process personal data in order for us to operate our clinic.
PtEverywhere
Our patient management and booking platform stores:
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Patient records
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Appointment information
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Clinical documentation
This platform processes data on our behalf for clinic operations.
CardPointe
CardPointe processes payment transactions. Payment card details are handled securely through their PCI-DSS compliant payment systems.
GoHighLevel
GoHighLevel is used for email marketing communications and patient communication management.
We recommend confirming the data processing locations and privacy safeguards used by these platforms and updating this policy if necessary.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
6. How Long We Keep Your Data
Healthcare providers in Texas must retain medical records in accordance with applicable legal and professional standards.
Unless otherwise required by law:
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Adult patient records are generally retained for at least 7 years after the last date of treatment.
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Records for minors are typically retained until the patient reaches adulthood plus the applicable retention period.
After the retention period has passed, records may be securely deleted or destroyed.
7. How We Keep Your Data Safe
We take reasonable technical and organizational steps to protect patient information.
These include:
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Secure digital record systems
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Password-protected software access
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Encryption and secure data transmission where available
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Limiting access to patient records (only the clinic owner has access)
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Maintaining confidentiality of patient records
Although we take strong security measures, no digital system can guarantee absolute security.
8. Your Rights
Depending on applicable U.S. healthcare privacy laws, you may have the right to:
Access Your Records
You may request a copy of your medical records.
Request Corrections
If you believe information in your records is inaccurate, you may request corrections.
Request Restrictions
You may request limits on how your information is used or disclosed.
Request Confidential Communications
You may request that communications be sent through specific channels (for example, email instead of phone).
To exercise any of these rights, please contact the clinic directly.
9. Children's Privacy
Origin Health Physical Therapy PLLC treats patients under the age of 18.
When providing care to minors:
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Personal and health information is collected with the consent of a parent or legal guardian.
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Parents or guardians may access and manage the minor’s records in accordance with applicable laws.
Additional safeguards are applied to ensure the protection of minors' information.
10. Marketing Communications
If you opt in to receive communications from us, we may send occasional marketing emails or messages through GoHighLevel.
These communications may include:
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Clinic updates
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Health tips
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Promotional offers
You may unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting the clinic.
Appointment reminders and treatment communications are not considered marketing messages.
11. Cookies and Website Tracking
Our website may use cookies or similar technologies to ensure proper website functionality and improve user experience.
Cookies are small data files stored on your device that help websites remember preferences and analyze site usage.
These cookies may collect information such as:
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IP address
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Browser type
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Pages visited
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Time spent on the site
Most web browsers allow you to manage or disable cookies through browser settings.
Disabling cookies may affect certain website features.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or clinic operations.
Any updates will be posted on our website with the updated revision date.
Patients are encouraged to review this policy periodically.
13. How to Make a Complaint
If you have concerns about how your personal information is handled, please contact the clinic first so we can address the issue.
If you believe your health information privacy rights have been violated, you may also file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights (OCR)
Complaints can be submitted through the HHS website.
14. SMS Communications and Mobile Information
If you choose to provide your phone number through our website, appointment booking system, intake forms, or other communications, you may opt in to receive SMS (text message) communications from Origin Health Physical Therapy PLLC.
SMS Opt-In
SMS consent may be obtained when you:
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Submit a contact form on our website
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Book an appointment through our online scheduling system
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Complete patient intake or consent forms
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Provide your phone number and request communication via text message
By opting in, you consent to receive SMS messages from Origin Health Physical Therapy PLLC related to:
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Appointment scheduling and reminders
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Responses to inquiries
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Care-related updates
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Clinic service information
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message.
You may reply HELP for assistance.
Mobile Information Sharing
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.
Your mobile information may only be shared with trusted service providers that help deliver SMS communications on our behalf. These providers are contractually required to protect your information and use it only for message delivery services.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Origin Health Physical Therapy PLLC
3201 Dallas Pkwy Ste. 200
Frisco, TX 75034
United States
Email: coltoliver@originhealthpt.com
Phone: (214) 449-0323
Website: www.originhealthpt.com
Last Updated
03/10/2026